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Your refund options at a glance
Before your first mailing.
100% refund
Cancel before the first scheduled mailing.
After the story begins and before the 7th mailing deadline
60% refund
You can cancel for any reason during this time.
After the cancellation deadline
No refund
No refund will be available.
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You don't have to tell us why you're cancelling
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You can keep the letters you've already received
A few things to know:
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We'll stop sending the remaining letters once the cancellation is processed
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We won't deduct extra postage or handling fees from your refund
We hope every Teacup Letters mystery gives you something wonderful to look forward to. But we understand that not every story will be everyone's cup of tea.
Here's how cancellations and refunds work.
Last updated: October 31, 2026
Cancellation & Refund Policy
Before your story begins — 100% refund
Changed your mind before the first letter goes out? No problem. You can receive a full refund if we receive your cancellation request by 11:59 p.m. Eastern Time on the day before your first scheduled mailing. For example: If your first letter is scheduled to be mailed on a Thursday, you'll need to contact us by 11:59 p.m. on Wednesday.
After your story begins — 60% refund
You can cancel any time within the the first 6 mailings and receive 60% of your purchase price back.
Just make sure we receive your cancellation request by 11:59 p.m. Eastern Time on the day before your seventh scheduled mailing. For example: If your letters are mailed every Thursday, you can cancel any time before 11:59 p.m. on the Wednesday before your seventh letter is scheduled to go out.
The deadline is based on when we mail the letters, not when they arrive in your mailbox. We'll give you your exact cancellation deadline when you place your order.
After the cancellation deadline
Once your cancellation deadline has passed, if you'd prefer not to receive the remaining letters, please contact us. We'll stop future mailings as soon as possible, but we won't be able to refund your purchase.
Gift purchases
Buying a mystery for someone else? The same cancellation and refund rules apply. Only the person who purchased the story can request and receive a refund under this policy. Stopping the letters doesn't automatically mean a refund will be issued. The usual refund deadlines still apply.
How to cancel
Please email us at hello@teacupletters.com and include:
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Your order number.
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The name and email address used to place the order.
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A request to cancel the remaining letters.
We'll use the date and time your email reaches us to determine whether you're within the cancellation deadline. Expect a reply within 1 business day.
How you'll receive your refund
We'll normally begin processing approved refunds within five business days. Your refund will go back to the same payment method you used when purchasing the story. Your bank or payment provider may take a little longer to return the money to your account. We'll also refund the appropriate sales tax on the amount being returned, where applicable.
Missing, damaged, or delayed letters
If something goes wrong with a mailing, please let us know as soon as possible by emailing us at hello@teacupletters.com.
For further information, see the Shipping, Delivery & Replacement Policy.
Your rights as a customer
Canadian consumer-protection laws may give you additional rights if there's a problem with your order. Nothing in this policy takes away those rights. If you have any questions, please contact us at hello@teacupletters.com. We're happy to help.